CRM Platform
Salesforce Consulting
Salesforce implementation, custom development and Agentforce enablement, unifying your sales and service operations on one platform.
The short version
What this actually involves
Salesforce is rarely limited by the platform. It is limited by an org that accumulated ten years of fields, workflows and one-off customisations that nobody can safely remove, until every change takes weeks and no one trusts the reports.
We implement it properly where it is new, and untangle it where it is not. That means configuring before coding, keeping the data model coherent, and writing Apex only where declarative tools genuinely cannot reach, because technical debt in Salesforce compounds unusually fast.
We also stand up Agentforce agents, which is where the platform is moving, and we do it with grounding and guardrails rather than as a demo.
Capabilities
What’s included
- Implementation & config
- Apex & LWC development
- Integrations
- Agentforce enablement
Deliverables
What you get
- Configured Salesforce org aligned to your sales or service process
- Coherent data model, sharing rules and permission sets
- Apex and Lightning Web Components where genuinely required
- Integrations with ERP, marketing and back-office systems
- Data migration with deduplication and reconciliation
- Deployment pipeline so changes stop being manual
How we work
From first call to something you can use
Week 1–2
Discovery and org review
For a new org, we map the process. For an existing one, we audit what is there, because unused fields and overlapping automation are usually the real blocker.
Week 3–6
Configure and build
Declarative first, Apex and LWC only where they earn their place. Sharing and permissions designed rather than accumulated.
Week 7–9
Integrate and migrate
Connected to the systems of record, with data deduplicated and reconciled before anyone relies on a report.
Week 10–11
Train and launch
Role-based training and a pilot group, then hypercare. Adoption decides whether the investment returns anything.
Ongoing
Iterate and extend
A release cadence through a proper pipeline, plus Agentforce once the foundation is trustworthy.
Explore Salesforce Consulting
The work, broken down
Implementation & Configuration
Standing up Salesforce clouds and configuring them to your process.
Learn more →Apex & LWC Development
Custom Salesforce development in Apex and Lightning Web Components.
Learn more →Integrations
Connecting Salesforce to your ERP, marketing and back-office systems.
Learn more →Agentforce Enablement
Standing up autonomous agents on Salesforce Agentforce, safely.
Learn more →Typical stack
- Sales Cloud
- Service Cloud
- Apex
- Lightning Web Components
- Flow
- Agentforce
- Einstein
- MuleSoft
- SOQL
Questions
What clients ask before starting
Our org is a mess. Fix it or start over?
Fix it, in almost every case. A rebuild loses history, integrations and adoption. We audit what is actually used, retire what is not, and refactor automation incrementally so the business keeps running.
Apex or Flow?
Flow for anything an admin should be able to change, and for most orchestration. Apex for complex logic, bulk processing and precise transaction control. Apex written where Flow would do is debt you pay for at every release.
Can you work with our Salesforce admin?
Usually the best outcome. They know the org and the politics, we bring the engineering. Handover is far cleaner when your admin has been involved throughout.
Is Agentforce ready for production?
For well-scoped, high-volume service work grounded in your Knowledge and records, yes. For open-ended judgement, no. The scoping decides the outcome far more than the technology does.
Talk it through with an engineer
Thirty minutes, no obligation, and an honest answer about whether this is the right service for what you are trying to do.