01 / CLIClient records
One record per client covering assessments, preferences, medical history, documents and relationships, accessible on a phone at the point of care.
Care software built for the reporting you are now judged on.
Aged and home care providers are being asked to evidence quality continuously, not annually, while running on thin margins and a workforce that is hard to roster. We build the system that captures care as it happens and turns it into the reporting your regulator wants, with AI wellbeing calls from MyHeartLine reaching the clients nobody has time to phone.
Why they call us
The software stopped being the thing that saves time.
Evidence is reconstructed, not captured
Care happens in a home or a room, and gets written up later from memory. When the regulator asks for evidence, someone spends a fortnight rebuilding it.
Rostering eats the margin
Travel time, qualifications, continuity of carer and award conditions, solved by hand every week, with agency shifts filling the gaps at a cost nobody planned.
Families only hear from you when something is wrong
The single biggest driver of complaints is not care quality, it is families feeling uninformed, and it is the easiest thing to fix with software.
What’s in the platform
Eight modules. Turn on what you need, build what you don’t have.
Every organisation starts from the same core and diverges within weeks. The modules below are the starting point, not the ceiling.
Select a zone to see what it does
02 / CARCare plans
Goal-based care plans with review cycles, task schedules that flow into the roster, and change history showing what was adjusted, when and by whom.
03 / ROSRostering & visits
Skills-matched rostering with travel time, continuity of carer, award-aware shift rules, and mobile check-in and check-out with location and duration evidence.
04 / MEDMedication
Medication schedules, administration recording with witness capture where required, refusals and omissions, and a clean audit trail on every event.
05 / INCIncidents & risk
Incident capture at the point it happens, severity triage, investigation workflow, and the mandatory reporting timelines tracked rather than remembered.
06 / FAMFamily portal
Families see visit confirmations, care notes shared at your discretion, upcoming appointments and messaging, which removes most inbound phone calls.
07 / FUNFunding & billing
Package and funding management with budget tracking, claims, co-payments and statements that a family can actually understand.
08 / RPTCompliance reporting
Quality indicators, staffing evidence, incident trends and audit packs generated from the record rather than assembled by hand each quarter.
Customization
What’s standard, what’s configurable, what we build for you.
Most vendors stay vague about this until you are mid-contract. Here it is up front, so you can price the gap before you commit.
- Care planning
- Goal-based plans, reviews, task schedules
- Rostering
- Skills matching, availability, travel time
- Point of care
- Mobile app, check-in, task completion, notes
- Medication
- Schedules, administration, refusals, audit
- Incidents
- Capture, triage, investigation, reporting
- Funding
- Budgets, claims, co-payments, statements
- Integrations
- Payroll, finance, SMS
- Care planning
- Assessment tools, plan templates, review cycles
- Rostering
- Shift rules, pay conditions, continuity preferences
- Point of care
- Task lists, required evidence, offline behaviour
- Medication
- Rounds, witness rules, alert thresholds
- Incidents
- Categories, escalation paths, timeframes
- Funding
- Package types, price lists, claim cycles
- Integrations
- Credentials, sync frequency, field mapping
- Care planning
- Clinical pathways, dementia and palliative programs
- Rostering
- Optimisation engine, agency marketplace integration
- Point of care
- Wearables, sensors, voice-first documentation
- Medication
- Pharmacy integration, electronic prescribing
- Incidents
- Regulator submission formats, trend analytics
- Funding
- Scheme-specific claiming, multi-program clients
- Integrations
- Clinical systems, government portals, legacy migrations
The AI layer
Where a custom build earns its cost.
Off-the-shelf systems bolt a chatbot onto a decade-old database. We build the intelligence into the workflow, using the same engineering we ship for enterprise clients on Azure AI.
Wellbeing
Check-in calls that actually happen
MyHeartLine places natural phone check-ins with clients between visits, covering medication, wellbeing and symptoms, escalating to a human when something is off and logging every call. This is our own product, not a roadmap item.
Risk
Deterioration and incident patterns
Surfaces patterns across notes, incidents and missed visits that predict deterioration, so intervention happens before the fall rather than after it.
Workforce
Roster optimisation
Proposes rosters balancing travel, continuity, qualifications and cost, which is a genuinely hard scheduling problem that consumes days of coordinator time every week.
Documentation
Care note assistance
Turns a spoken summary at the end of a visit into a structured note against the care plan, reviewed by the worker before it is saved.
Quality
Complaint and feedback triage
Classifies inbound feedback by theme and severity and routes it, so patterns are visible long before they become a regulator’s finding.
Operations
Ask your data
A grounded assistant over your operational data. "Which clients had a missed visit more than twice this month?" answered from your records.
Integrations
It has to live with the systems you already bought.
We integrate rather than replace, so what already works keeps working.
Clinical
- Pharmacy systems
- GP & allied health messaging
- HL7 / FHIR
- Assessment tools
- Telehealth
Workforce
- Payroll & award interpretation
- HR systems
- Clearance & credential checks
- Learning management
- Agency staffing
Operations
- Finance & billing
- Government claiming portals
- SMS gateways
- Microsoft 365
- Power BI
Compliance & data
Built to survive the questions your adviser will ask.
Built for the current reporting regime
Designed against the strengthened Aged Care Quality Standards, incident reporting obligations and care-minutes style evidence in Australia, and CMS conditions of participation with state licensing requirements in the United States.
Evidence captured, not reconstructed
Visit verification, task completion, medication events and notes are captured at the point of care with time and author, which is what turns an audit from a project into a report.
Privacy for a vulnerable cohort
HIPAA in the United States, the Privacy Act and Australian Privacy Principles in Australia, with consent recorded for family access and every view of a sensitive record logged.
How the build runs
From first call to first live site.
Week 1–2
Discovery and workflow mapping
We shadow coordinators and care workers, map the real day, and audit your current records and claiming. You get a written scope and fixed price before anything is built.
Week 3–6
Core configuration
Client records, care plans, rostering and the mobile point-of-care app stood up against your real services, shifts and funding types.
Week 7–10
Integrations and data migration
Payroll, finance and claiming connected. Client, care and financial history migrated with a reconciliation report you sign off.
Week 11–12
Pilot team and training
One team or site goes live with us on hand, care workers trained on the mobile app first, then a two-week hypercare window before the rest follow.
Ongoing
Support and roadmap
A named engineer, an agreed response SLA, and a quarterly cycle where you decide what gets built next. You own the source code.
Questions
What owners ask us first.
Will care workers actually use a mobile app?
Only if it is faster than paper, which is the design constraint we hold ourselves to. Check-in in one tap, tasks pre-populated from the care plan, works offline in a home with no signal, and syncs when it can. If it adds minutes to a visit, it will not be used and the data will be worthless.
Are the AI check-in calls appropriate for older clients?
They work best as a supplement between human visits, not a replacement for them. The call is plain conversation, it escalates to a person whenever anything is unclear or concerning, and every call is logged for the care team. Clients and families opt in.
Can it handle our funding and claiming?
Standard package and budget management is included. Scheme-specific claiming formats and clients across multiple programs are scoped during discovery, because this is where aged care software most often disappoints.
How does it help with an unannounced audit?
Because the evidence was captured as care happened rather than written up later. Visit verification, medication events, incident timelines and care plan reviews are already in the record, so the audit pack is generated rather than assembled.
Do you handle award interpretation for rostering?
We integrate with payroll systems that do award interpretation rather than rebuilding it, and the roster respects the shift rules you configure. Award interpretation is a specialist domain and getting it wrong is expensive.
Is it cheaper to buy an off-the-shelf aged care system?
Often, for a single small service. The case for custom appears when you run multiple program types, have workflows the market products handle badly, or need integration nobody else offers. We will tell you honestly which situation you are in.
Can we start with one part of it?
Most providers do. Rostering with mobile point-of-care is the usual starting point, because it produces the compliance evidence and the margin improvement at the same time.
See it running before you decide anything.
Thirty minutes, a working demo build, and an honest answer about whether a custom platform is right for you. If off-the-shelf is the better call, we will say so.
You’ll speak with engineers, not account managers.